
Summary: Digital transformation is imperative for banks to remain competitive in the digital era, requiring strategic capabilities to adapt to technological advancements and evolving consumer lifestyles. A survey of 49 banks in Indonesia revealed that the ability to formulate clear and measurable digital transformation strategies is deemed highly critical, with 33.23% of respondents prioritizing this aspect. Other important strategic capabilities include managing change, tracking technological and customer-centric trends, and establishing robust digital business strategies for competitive advantage. However, areas such as interpreting future digital scenarios and analyzing competitors require further development. Overall, while many banks exhibit strong digital transformation capabilities, continuous improvement is essential for sustainable success in the dynamic banking landscape.
Digital transformation has become a necessity for banks to remain competitive in the digital era. Banks worldwide are continuously striving to adapt to technological changes and the increasingly digital consumer lifestyle. One key factor in the digital transformation of banking is strategic capability, which refers to a bank's ability to plan, implement, and manage effective strategies in an ever-changing environment.
In developing strategic capabilities for digital transformation in banking, it is important to recognize that each bank faces unique conditions and challenges. Therefore, a thorough analysis of the bank's internal and external conditions and customer needs is essential to develop the right and effective strategic capabilities. To gain further insights into the strategic capabilities of banking in digital transformation, a survey was conducted among 49 banks in Indonesia, including state-owned banks, regional development banks, national commercial banks, and foreign private banks, with a total of 325 respondents comprising CEOs, CIOs, Heads of IT Division, and Heads of Business Division.